NordiqoWe are ready to help.
Have a question about Nordiqo or your account? Our support team is on hand. Reach out and we will follow up as soon as we can.
Before you write in
Many questions are already answered on the site, and a quick look often beats waiting for a reply.
- Frequently asked questions. β costs, withdrawals, verification and minimums.
- A methodical process, step by step. β what happens after you sign up, step by step.
- Pricing β what is free and where a cost can appear.
What to expect once you reach out
Which channel to use
Email works best for anything with a document attached β identity checks, a withdrawal query, a question about a statement. The callback form suits everything else, since most account questions get answered faster in a short call than in several messages back and forth.
Outside business hours
Messages sent in the evening or on weekends are queued and answered first thing the next business day, in order received.
What to include
Your registered email address and roughly when the issue occurred are usually enough for us to locate the account. Never send a password, full card number or one-time code β no one on our team will ever ask for these.
If something looks off
Report it the same day. Anything involving a payment you do not recognize is escalated immediately, ahead of the standard queue.
How to reach us
| Channel | Best for | Response |
|---|---|---|
| Email support β [email protected] | Account questions, verification, withdrawals | We typically reply within one business day. |
| Callback request | Anything easier explained by phone | Support hours: MonβFri, 9:00 a.m.β6:00 p.m. |
| Abuse report β /report-abuse | Impersonation, misuse of the brand, suspicious messages | Reviewed on receipt |